The internet has changed the marketing game. Gone are the days when businesses with colossal marketing budgets ruled every niche. Today, any brand can steal the spotlight and gain a competitive edge over its competitors.
In today’s competitive market, businesses need to ensure excellent customer experience to build a loyal customer base. Customer experience is a broad term that entails how your customers interact with your brand, including customer interactions on social media.
The ongoing COVID-19 pandemic is changing life as we know it. From the way we communicate to the way we conduct business, it has affected everything. One thing is clear – the world has changed and any business that wants to thrive in the market and attract customers must evolve accordingly.
The RNOH is an ongoing and growing client with challenges that reflect the public and political situation in the UK. However, the core challenge remains effective engagement and awareness to their core stakeholders.