1.1 We are committed to safeguarding the privacy of our website visitors, clients and service users.

1.2 This policy explains how we collect, use, store and protect your personal data when you interact with our website, services or communications.

1.3 For the purposes of UK data protection law, The Forrester Corporation Limited is the data controller in relation to your personal data.

1.4 We use cookies on our website. Where these are not strictly necessary for the operation of the site, we will request your consent.

We may collect, store and process the following categories of personal data. The legal bases are those permitted under UK GDPR: consent, contract, legal obligation and legitimate interests.

2.1 Usage data

Data relating to how you use our website - including IP address, location, browser information, length of visit, page views and navigation paths.

Purpose: analysing website performance and improving services.

Legal basis: legitimate interests.

2.2 Account data

Name, email address and login details where you create or access an account for a service.

Purpose: operating our website, supporting your account, securing access and administering services.

Legal basis: contract and legitimate interests.

2.3 Service data

Information you provide when engaging with our consultancy, design, marketing or hosting services. This may include contact details, job role, employer information, and stated interests.

Purpose: delivering services, managing communications, securing our systems and maintaining back-ups.

Legal basis: contract and legitimate interests.

2.4 Publication data

Information you choose to publish on our website or through our services.

Purpose: enabling publication and administering our platform.

Legal basis: legitimate interests.

2.5 Enquiry data

Information you supply when submitting an enquiry through our website or by email.

Purpose: responding to enquiries, providing quotes and offering relevant services.

Legal basis: consent and legitimate interests.

2.6 Customer relationship data

Information relating to communications between us and our clients, including contact details and correspondence records.

Purpose: managing relationships, tracking engagement and promoting relevant services.

Legal basis: legitimate interests.

2.7 Notification and newsletter data

Information you supply when subscribing to newsletters or email updates.

Purpose: sending relevant notifications and updates.

Legal basis: consent.

2.8 Legal, insurance and risk management data

Information needed to establish, exercise or defend legal claims or to manage risk.

Purpose: protecting our legal rights.

Legal basis: legitimate interests and legal obligation.

2.9 Special categories of data

We do not intentionally collect special category data. Please do not provide such data unless explicitly requested.

We may share your personal data with:

3.1 Professional advisers and insurers

Where required for insurance, risk management, or legal claims.

3.2 Suppliers and subcontractors

Where necessary for delivering contractual services such as printing, web development, hosting, research or creative work.

3.3 Regulatory authorities

Where required to comply with a legal or regulatory obligation.

We do not sell personal data and we do not share it with third parties for their own marketing purposes.

4.1 Some of our contractors or service providers are based outside the UK or EEA.

4.2 Where data is transferred internationally, it is protected using one of the approved safeguards under UK GDPR, such as adequacy decisions or contractual safeguards (e.g. Standard Contractual Clauses).

4.3 Data published or publicly posted via our website may be accessible worldwide.

5.1 We retain personal data only for as long as necessary for the purpose for which it was collected or as required by law.

5.2 In particular:

    - Financial records are retained for at least 6 years in line with HMRC requirements.

    - Service, enquiry and customer relationship data are typically retained for up to 10 years unless you request deletion.

5.3 We may retain personal data where necessary for the establishment, exercise or defence of legal claims.

6.1 We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.

6.2 Personal data may be stored on secure servers, encrypted devices or secure manual records.

6.3 Data transmitted between your browser and our server uses encryption where available.

6.4 No method of transmission over the internet is entirely secure and we cannot guarantee absolute protection.

6.5 You are responsible for keeping your passwords confidential.

7.1 We may update this policy by publishing a revised version on our website.

7.2 You should check this page periodically to ensure you are happy with any changes.

7.3 We may notify you of significant changes via email or on our website.

You have the following rights:

To exercise any of these rights, please contact us using the details in Section 11.

Our website may contain links to third party sites. We are not responsible for their privacy policies or practices.

10.1 Our website and services are intended for users aged 18 and over.

10.2 If we discover that we hold personal data relating to a child under 18, we will delete it.

Please contact us if your personal information needs to be corrected or updated.

12.1 A cookie is a small text file placed on your device by a website.

12.2 We use both session and persistent cookies.

12.3 Cookies may store identifiers and information about your browsing behaviour but typically do not identify you personally.

We use cookies for the following purposes:

Specific cookies in use may vary as our website evolves.

14.1 Google Analytics uses cookies to gather information about website use.

Google’s privacy policy is available at: https://www.google.com/policies/privacy/

14.2 Additional service providers may use cookies to support content sharing, embeds or performance measurement.

15.1 Most browsers allow you to block or delete cookies.

15.2 Full instructions for major browsers are available at the links provided in your previous policy.

15.3 Blocking cookies may impact website functionality.

16.1 This website is owned and operated by The Forrester Corporation Limited.

16.2 Registered address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

16.3 You can contact us: