2.1 All work is carried out under these Terms and Conditions unless otherwise agreed in writing.

2.2 Placing an order, commissioning work or instructing us to proceed constitutes acceptance of these Terms and Conditions.

2.3 Any terms supplied by the Client shall not apply unless expressly accepted by us in writing.

3.1 Quotations are valid for 30 days unless otherwise stated.

3.2 Estimates are based on information supplied at the time and may change if requirements alter.

3.3 Any additional work, revisions or scope changes will be charged at our standard rates unless separately agreed.

4.1 Standard payment terms are 30 days from the invoice date unless otherwise agreed in writing.

4.2 We reserve the right to request staged or upfront payments for larger or long-running projects.

Where a Project extends beyond 30 days from the commencement date, or where work has been completed but delayed due to lack of Client approval, we may issue interim invoices for work undertaken to date. This includes design deliverables produced but not yet signed-off or released.

Providing draft designs, artwork, consultancy advice or other deliverables constitutes completion for invoicing purposes, regardless of whether the Client has given formal approval.

4.5 Failure to pay within agreed terms may result in suspension of services or legal recovery proceedings.

4.6 Late Payment Interest and Compensation: We use the Gov.uk Small Business Commissioner calculation for interest and compensation on overdue invoices under £10,000 (excl. VAT). A separate invoice will be raised for these amounts.

5.1 The Client shall provide timely access to information, assets and approvals required to complete the Project.

5.2 Delays caused by the Client may impact delivery times and costs.

5.3 If required materials or instructions are not received for more than 30 days, the Project may be placed on hold and invoiced for work completed to date.

5.4 The Client warrants that all supplied materials do not infringe third-party rights and that they have permission to use them.

6.1 Work is carried out according to the agreed scope.

6.2 Changes to the brief, additional revisions, or new requests outside the original scope will be quoted separately or charged at our standard hourly or day rate.

6.3 We will not undertake out-of-scope work without written approval from the Client.

7.1 The Client is responsible for checking all proofs, drafts, artwork, copy and digital outputs before approval.

7.2 Sign-off must be provided in writing (email is sufficient).

7.3 If the Client instructs printing, production or publication based on unapproved proofs, liability for any errors is deemed accepted by the Client.

7.4 Files released to third-party suppliers are deemed approved.

8.1 Copyright in all original creative work remains with The Forrester Corporation Limited until full payment is received.

8.2 Once paid in full, the Client is granted a licence to use the final agreed deliverables for the purpose and territory specified.

8.3 Working files, source code, development files, templates, sketches and unused concepts remain our property and are not supplied unless otherwise agreed in writing and may incur additional fees.

8.4 Third-party assets (fonts, stock photography, plugins) are licensed, not owned, and may be subject to separate licence terms.

9.1 Either party may terminate a Project with 14 days’ written notice.

9.2 On termination, all work completed up to the date of termination will be invoiced.

9.3 If the Client cancels or postpones a Project once work has commenced, all completed work and any committed third-party costs remain payable.

9.4 For Projects paused for more than 45 days, a restart fee may apply to reallocate resources.

10.1 Hosting, domain, email and cloud services operate under separate terms found at www.thefc.cloud

10.2 Hosting is billed annually or monthly in advance and non-payment may result in suspension of services.

10.3 Service uptime, backups and recovery are not guaranteed unless a separate Service Level Agreement is in place.

10.4 Liability for data loss, downtime or related impact is limited to the hosting fees paid during the preceding 12 months.

10.5 Offboarding, domain transfers or migration assistance may incur additional charges.

11.1 Data protection and privacy matters are governed by our separate Privacy and Cookie Policy available at:

https://www.thefc.co.uk/privacy-cookie-policy

12.1 Both parties shall treat confidential information disclosed during the Project as confidential and shall not disclose it to third parties without prior written consent, except where required by law.

13.1 We are not liable for indirect, incidental or consequential losses including loss of profit, business interruption, loss of data or reputational harm.

13.2 We accept no liability for errors where the Client has approved proofs or failed to check drafts.

13.3 We accept no responsibility for the performance or failure of third-party suppliers or platforms.

13.4 No guarantee is given regarding search engine rankings, advertising performance or commercial outcomes.

13.5 Our total liability in any 12-month period shall not exceed the fees paid to us for the services in question.

14.1 We are not liable for delays or failure to perform where caused by events beyond our reasonable control, including illness, hardware failure, technical outages, industrial action or national emergencies.

These Terms and Conditions are governed by English law and any dispute shall be subject to the exclusive jurisdiction of the English courts.